Step by step
How international funeral transport works
From the first phone call to the handover at the place of rest, we take care of every step. Here is what happens and what the family needs to do.
Available 24 hours a day, 7 days a week.
1. The first phone call
Call us at any time. We ask where the deceased is, where the funeral will take place and who we can contact in the family. We explain the next steps and give a first idea of the timeline and the price.
2. Collection of the deceased
We collect the deceased from the hospital, care home, home or mortuary, usually within a few hours, and take them into our care.
3. Documents
We obtain the death certificate, the medical certificate, the corpse passport and, where needed, consular documents and customs papers. The family usually only provides a copy of the passport or ID card of the deceased and the details of the place of burial. See all documents.
4. Preparation
The deceased is washed, dressed and, where required by the countries involved, embalmed. For international transport the deceased is placed in a hermetically sealed zinc-lined coffin. The family can bring clothing and personal items.
5. Transport
Most transports are made by our own hearse, door to door, without transfers. For long distances, or when time is critical, we arrange air transport with hearse transfers at both ends.
6. Handover
At the destination we hand over the deceased to the family, the local funeral home or directly at the cemetery, at the agreed time.
Request a free quote
Tell us where the deceased is and where they should be taken. We call you back as soon as possible, day or night, with a clear quote and the next steps.
- Free and without obligation
- All-inclusive price, no hidden costs
- Reply within minutes during the day, and at night for urgent cases
Urgent? Call us directly: +49 1522 233 1292 (Germany), +43 667 767 0128 (Austria)
Ready to help, at any hour
Call us at any time of day or night. We take over the paperwork, the transport and the coordination with the authorities, so the family does not have to.